WHEN WILL MY ORDER SHIP FROM THE TIME I ORDER?
Please allow 2-3 business days for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
During New Product Launch, Holiday or Sales events, it may take 5-7 business days for your order to be processed.
This excludes embroidered/custom products. All embroidered/custom products will take approximately 2-3 week to be processed and shipped.
Custom orders are only shipped once design is approved by buyer.
HOW LONG DOES IT TAKE FOR DELIVERY?
Due to recent USPS changes, it now takes 5-10 business days for USPS Mail Courier to deliver your package.
If there are Postal Delays, it may take additional 7-10 business days for delivery.
Please note: Postal delays are completely out of our control.
TRACKING YOUR ORDER
When your order is more than 10oz, please note any order under 10oz can not be tracked by USPS and will be shipped via First Class Mail.
Please allow 24 -48 hours for the tracking information to show on the USPS website.
Please track your package. STICKZUS is not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once postal courier delivers it.
We do not replace or refund orders that are scanned "delivered* by USPS. ***
We are not responsible for lost or stolen package or packages delayed in transit.
If there is a problem with your package delivery or tracking number, place contact USPS directly.
If USPS Tracking confirms that the package was "Delivered", no refunds or replacements will be granted.
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!
Shipping rates are based on the total weight of package. The easiest way to see exact shipping charges for an order is to put items in your cart, proceed to checkout, and view the order summary.
USPS Standard Shipping: This is the most affordable shipping method however you will not be able to track your order. This shipping option is NOT available to all countries.
USPS Priority Mail International: starts at $46.08 and $30.16 for Canadian Residents. You will be able to track your order with this option.
WHEN WILL MY ORDER SHIP?
Please allow 2-4 business days for your order to be processed at our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
HOW LONG DOES IT TAKE FOR DELIVERY TO MY COUNTRY?
USPS Standard Shipping takes 2 to 6 weeks depending on your country.
USPS Priority Mail international takes 6-14 business days for many major markets. Average number of days may vary based upon origin and destination.
On very rare occasions, international shipping can take up to 6 weeks. Please allow that time to pass before contacting us regarding delivery of your order or contact USPS at 1-800-222-1811.
INTERNATIONAL CUSTOMS TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are always the recipient's responsibility. You should contact your customs office for specific amounts and percentages.
STICKZUS cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
(If you refuse a shipment from STICKZUS, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to STICKZUS This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.)
BY USING THIS WEBSITE AND ORDERING AN ITEM YOU ARE IN AGREEMENT WITH THE STATEMENTS WRITTEN ABOVE.